Since it has the same chats, stories and settings sections. It is in the latter where you should pay attention, because there you will find the functions focused on commerce. Company adjustments In this section you can access the company profile. It is a great opportunity to give interesting information about our store to customers. I also included a physical address, with location on the map, activity or sector and a description of the business objective . Among other data, you can also add the opening hours and other contact channels such as email, website or social networks. The most important piece of info Phone Number List rmation that you will not be able to change after saving is the company name. business tools The good thing about this application is that it has some basic tools to maintain fluid contact with the client, such as automated responses and statistics. Below, we discuss the most important ones. Automated responses In the Settings section you can configure some automated responses to provide better customer service. One of them is the welcome message. This phrase will be sent to the client who is added as a contact or to the one with whom there has not been a chat for two weeks and a new message is received. You can also set up an automated away message. This phrase will be sent to the client who communicates when we are not available.
Although it should be taken into account that the message will be sent when we have an Internet connection. It has a limit of 200 characters with the possibility of including any emojis you want. Quickly answers The new WhatsApp application for business also has the option of quick responses to speed up writing in the chat with customers. These are small shortcuts, that is, phrases that will appear when a word is typed. For example, it can be configured so that when we write “/thank you” in the chat the following phrase appears: Thank you very much for your question, we remain at your disposal. Statistics In this commercial version you can also obtain some statistical data. Although so far they are very basic, they are useful. They can be, for example, the number of messages sent, delivered, received and read. Tags to categorize contacts One of the functions that this version brings is that you can categorize contacts by placing special labels on them. Such as “New customer”, “New order”, “Pending payment” and others. Product catalog This option is a feature that allows you to reach more customers. Since in addition to providing information about the products, it also offers the possibility of purchasing them from there. Payment system Just like on Instagram, on WhatsApp Business you also have the option to enable a payment system.