Banking: 30% of the population uses digital channels

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Credicorp research shows that Peru and Mexico have the lowest levels of digital channels in the population. The reasons are connectivity problems and informality. The search for alternatives to maintain economic transactions during the pandemic has accelerated the digital Telegram Number Data transformation of financial institutions and the innovation of “fintech” companies.

This has even led to the identification of digital financial products and services as an efficient and effective means. To promote financial inclusion, according to the Credicorp study on financial inclusion.

Use of digital channels
Use of digital channels
However, the financial holding company's research concludes that these advances in digital channels have not been accompanied by greater use of them. In Peru, only 21% of the population uses digital channels repeatedly. That is, at least once a month, 9% use them occasionally and 70% do not use them at all .



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The Credicorp study also analyzed the situation in Chile, Bolivia, Colombia, Ecuador, Mexico and Panama. Therefore, we are behind Mexico in terms of the number of people who do not use digital channels. In Colombia, for example, the proportion of recurring users of digital media is similar to that of Peru. But the proportion of occasional users is double (19%), so the proportion of non-users is lower than ours (60%).